This Policy applies as between you, the User of this Web Site and XXX Ltd the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
About your personal information and privacy
How we aim to assure your privacy as a client
RISE collects information about you and your family when we first speak to you, when you fill in an online form to ask about services, when someone refers you to us, and during our work with you. This includes:
• Personal details about you, for example your age, your health, and safe ways to contact you;
• Personal details about your children and the alleged perpetrator;
• Details about what is happening or has happened;
• Any risks that you or your family are experiencing;
• Information about anyone else supporting you.
We also collect information when you voluntarily complete surveys or give us feedback on our services.
We collect information about you so we can support you and your family to stay safe. Recording this information means we can work to manage risks to you and it helps us deliver a service which best meets your needs.
We share relevant information about you and your circumstances with other services in RISE, in order to make sure you are getting the right support.
We would only share information with other agencies when we think you or others aren’t safe or where the law requires. This includes:
When a RISE staff member considers you or your family to be at high risk of serious harm, they may share your information to try and keep you safe. The agencies that we usually share information with in these cases are Victim Support Sussex, Police, Social Services, or a multi-agency risk assessment conference (MARAC). We will always try to discuss this with you, if it is safe to do so.
If we have concerns for the safety or wellbeing of a child or vulnerable person, we may have to share information with relevant agencies such as children’s services or adult social care. Again, we will always try to discuss this with you, if it is safe to do so. However, legally we have to share this information with or without your consent.
If you disclose to us any information about any illegal or offensive weapons which are accessible or about terrorism, we are legally obliged to let the police know. We aim to ensure that any risk to you or anyone else will be taken into consideration in this process.
If you disclose to us that you may harm yourself or others are at risk of suicide, we may share your information with emergency services.
We will also record information about other people. Under current legislation, they have the right to request to see information about themselves, but not about you. When responding to these requests we would always seek to ensure the safety and security of you and your family.
We may also share your anonymised data for the purposes of reporting, monitoring and evaluation to our funders and to Women’s Aid. If you do not wish for your data to be shared, please let us know.
If you do not wish to allow RISE to record or share your data, please discuss this with your RISE Worker so we can still help you reach the services and support that you require.
We ask that you respect the safety and confidentiality of our staff and other clients that you come into contact with. This means not sharing this information with others outside the organisation, including names, telephone numbers and locations of RISE services.
Most information will be stored in a secure web-based database. Any paperwork will be held in a case file held in secure filing cabinets in the organisation. We will keep your information for 6 years after you stop working with us. After this time anonymous data will be held for a further 4 years.
You have a right to request to view or receive a copy of information that we hold about you. If you would like make a request, please write to RISE, PO Box 889, Brighton BN1 6AA. We want to make sure that information we hold is accurate and up to date. You may ask us to correct or remove information that you think is inaccurate.
In this Policy the following terms shall have the following meanings:
"Account": means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
"Content": means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
"Cookie": means a small text file placed on your computer by XXX Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site.
"Data": means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
"XXX": means XXX Ltd, ADDRESS;
"Service": means collectively any online facilities, tools, services or information that XXX makes available through the Web Site either now or in the future;
"System": means any online communications infrastructure that XXX makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
"User" / "Users": means any third party that accesses the Web Site and is not employed by XXX and acting in the course of their employment; and
"Website": means the website that you are currently using (www.learnworlds.com) and any sub-domains of this site (e.g. subdomain.learnworlds.com) unless expressly excluded by their own terms and conditions.
Without limitation, any of the following Data may be collected:
- 2.1 name;
- 2.2 date of birth;
- 2.3 job title & profession;
- 2.4 contact information such as email addresses and telephone numbers;
- 2.5 demographic information such as post code, preferences and interests;
- 2.6 financial information such as credit / debit card numbers;
- 2.7 IP address (automatically collected);
- 2.8 web browser type and version (automatically collected);
- 2.9 operating system (automatically collected);
- 2.10 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
- 2.11 Cookie information (see Clause 10 below).
- 3.1 Any personal Data you submit will be retained by XXX for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to one year.
- 3.2 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
- 3.3 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see Clause 9 below.
- 3.4 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
- 3.4.1 internal record keeping;
- 3.4.2 improvement of our products / services;
- 3.4.3 transmission by email of promotional materials that may be of interest to you;
- 3.4.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
XXX may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do not have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that XXX requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
- 5.1 XXX may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
- 5.2 In the event that any Data submitted by Users will be transferred in such a manner, you will be contacted in advance and informed of the changes. When contacted you will be given the choice to have your Data deleted or withheld from the new owner or controller.
- 6.1 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- 6.1.1 use of Data for direct marketing purposes; and
- 6.1.2 sharing Data with third parties.
- 7.1 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
- 7.2 You may restrict your internet browser’s use of Cookies. For more information see Clause 10 below.
- 8.1 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
- 8.2 You have the right to ask for a copy of your personal Data on payment of a small fee.
Data security is of great importance to XXX and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected online.
XXX reserves the right to change this Privacy Policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Web Site and you are deemed to have accepted the terms of the Policy on your first use of the Web Site following the alterations.
